FAQS

PRODUCT INFORMATION

01. What and who is Instant Effects?
02. Is Instant Effects suitable for men?
03. Where can I purchase Instant Effects?
04. Can I purchase an item that is out of stock?
05. How can I find out about the ingredients in a product?
06. Do you test products on animals?
07. Can I use Instant Effects if I have sensitive skin?
08. How do I carry out a patch test?

 

PAYMENT INFORMATION

09. Which payment methods do you accept online?
10. Is it safe to use my credit card on your website?
11. Will I receive an order acknowledgement by email?

 

PERSONAL INFORMATION

12. Can I alter my details in my Instant Effects account?
13. Can I have access to my personal information?
14. Is it safe to give you my email address?
15. What if I have forgotten my password?
16. Why do you want my name, address, email address, telephone number etc?
17. Do you use cookies on your website?
18. Will I be able to use your site if I have disabled cookies on my browser?

 

DELIVERY

19. How can I check the status of my order?
20. Where does Instant Effects deliver to?
21. Do you deliver to international addresses?
22. Do you deliver to PO boxes?
23. What are your delivery rates?
24. Will I have to sign for my delivery?
25.  Can I send the goods I have ordered to multiple addresses?  

 

CANCELLATION & RETURNS

26. Can I return the goods I have ordered?
27. How do I return my goods?
28. What if I want to cancel my order?
29. How long will it take to receive a refund?

 

General

01. What and who is Instant Effects?

Mintel confirms ‘A quarter of all users in Europe have given up believing any claims made by products’. * ‘Around 67% of people are dissatisfied with the lack of actual product delivery of perceived product copy’. Having extensively researched consumers’ needs and frustrations we set about creating products that would not only satisfy the need and continued request for something that actually works, but also to do it within categories with proven results orientated demand. Through continued ingredient and market research over 3 years Instant Effects: is a stylish yet scientific brand with effectiveness at its core. All products have been proven through independent clinical trials. Instant Effects uses unique patented "oxygen transfer" technology at levels unavailable to any other company and is therefore truly different to any other product on the market. As well as the patented technology Instant effects has been proven to work through Independent Clinical testing proving all claims. .

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02. Is Instant Effects suitable for men?

Yes Instant Effects is suitable for men, in fact many men were involved in our proof trials.

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03. Where can I purchase Instant Effects?

You can easily purchase Instant Effects here online just follow the on-screen instructions. Alternatively, you can visit one of our many retailers. Search under stockists for your nearest stockist.

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04. Can I purchase an item that is out of stock?

Stock levels are indicated on the site. Once your order has been processed, the item will be despatched to you. Should a product be out of stock, you will be informed via email with an estimated time for delivery.

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05. How can I find out the ingredients in a product?

You can view the ingredients in Instant Effects sold in our online store by clicking on the 'Ingredients' tab link underneath the product image on the Shop page.

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06. Do you test products on animals?

Instant Effects is against animal testing. None of our products are tested on animals.

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07. Can I use Instant Effects if I have sensitive skin?

Everyone’s skin is unique and it is impossible for us to generalise about how your skin will react to every ingredient. If you know of an ingredient to which you are allergic, please view our products’ ingredients listings before deciding to make a purchase. Should you have any concern  we recommend patch-testing a small amount of product on the inside skin of the wrist first.

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08. How do I carry out a patch test?

The inside skin of the wrist is the best place to carry out a patch test. Simply apply the product to the area and if irritation occurs – usually characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin – remove the product immediately with warm water and a damp cloth.

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PAYMENT INFORMATION

09. Which payment methods do you accept online?

Payment can be made by PayPal or by a secure Credit or Debit card link hosted by Barclaycard.

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10. Is it safe to use my credit card on your website?

Instant Effects values its customers and any information we collect about you is held with the utmost care and security. Whether paying by PayPal or Credit / Debit card we use the latest encryption technology to ensure that all transactional information is protected to the highest standards. Your details including credit or debit card details are not in fact held or even given to us. this is all held by either PayPal or our third party debit credit card link managed by Barclaycard. Only order delivery details are held by Instant Effects. Rest assured that Instant Effects does not ever have access to any of your credit or debit card details.

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11. Will I receive an order acknowledgement by email?

Yes, Instant Effects will send you an email verifying your order has been received. This is not confirmation of your order being despatched.

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PERSONAL INFORMATION

12. Can I alter my details in my Instant Effects account?

Once you have created a customer account, you can alter the information you give us at any time when you SIGN IN into your account. Please see our privacy policy for details of how we use the information you provide. Alternatively, you can check out as a guest when you place an order at the Instant Effect online store.

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13. Can I have access to my personal information?

To make a purchase on the Instant Effects online store, you can check out as a guest or register and create a customer account. To create a customer account, you must provide information about yourself including your email address. We will use this information to acknowledge your order and communicate with you should there be any issues fulfilling your order. We will not send you any unsolicited material. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.

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14. Is it safe to give you my email address?

To make a purchase on the Instant Effects online store, you can either check out as a guest or register and create a customer account. To create a customer account, you must provide information about yourself including your email address. We will use this information to acknowledge your order and communicate with you should there be any issues fulfilling your order. We will not send you any unsolicited material. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.

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15. What if I have forgotten my password?

When you created your customer account, you provided a password reminder. Simply click on the ‘Forgotten Your Password’ link on the register or login page and your reminder will be displayed. If you still cannot remember your password, simply click on the relevant link and an email containing your decrypted password will be sent to your email address.

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16. Why do you want my name, address, email address, telephone number etc.?

Instant Effects asks for these details so that we can provide you with the goods and services you request, deliver goods correctly and contact you in case there is a problem issuing your order.

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17. Do you use cookies on your website?

The Instant Effects online ordering system uses cookies to record a unique reference on your computer. This means we can recognise your computer when you access www.MyInstantEffects.com and log into your account with your username and password. We will not use cookies without your prior consent: you can choose whether you would like our website to remember your details before you enter the delivery options section of our ordering process.

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18. Will I be able to use your site if I have disabled cookies on my browser?

You may experience technical difficulties using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookies and JavaScript settings in your browser’s preferences. These are usually found in the Edit menu.

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DELIVERY

19. How can I check the status of my order?

Once we have received your order, Instant Effects will email you with your order number. Please quote this number in all correspondence. You can also check your order history online. If you have any queries, you can contact our customer services team at customerservices@MyInstantEffects.com. One of our customers service team will then contact you by your preferred method email or by phone provided you have provided this information.

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20. Where does Instant Effects deliver to?

Orders made on the Instant Effects online store can be delivered to UK and international addresses. Please see our delivery options for full details.

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21. Do you deliver to international addresses?

Yes see our delivery options for full details. If in doubt about deliveries outside the UK, please contact our customer services team at customerservices@MyInstantEffects.com. Customers who are residents outside the EU who are placing orders for international delivery are responsible for their own tax.

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22. Do you deliver to PO boxes?

The Instant Effects delivery service requires a signatory on delivery, so we are unable to deliver to PO boxes.

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23. What are your delivery rates?

Please see our delivery options page for full details of rates and services.

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24. Will I have to sign for my delivery?

For security reasons, all parcels must be signed for on receipt. If you are not at home during normal office hours, you can provide with an alternative secure delivery address where someone will be available to sign for your parcel.

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25. Can I send the goods I have ordered to multiple addresses?

When you place your order you can select items to be sent to any delivery address. You also have the choice of using any combination of delivery options. Selection takes place at the delivery options stage of the ordering process.

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CANCELLATION & RETURNS

26. Can I return the goods I have ordered?

Instant Effects hopes you will be delighted with your order. However, if you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt, provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For their own security, international customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy and procedure and our terms and conditions for full details.

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27. How do I return my goods?

The procedure for returning goods is straightforward and clearly explained in our returns policy.

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28. What if I want to cancel my order?

In addition to our returns policy, under British distance-selling regulations you have the legal right to cancel your order within seven working days from receipt of the merchandise, providing you send us notice of cancellation in writing and return the merchandise to us provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For their own security, international customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy and procedure and our terms and conditions for full details.

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29. How long will it take to receive a refund?

Your payment will be refunded by Instant Effects as soon as possible, no later than 30 working days after we have received the goods. A refund will usually be given by the original payment method.

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